Cancellation & Refund Policy

1. Overview

This policy explains when you may cancel a purchase and request a refund for digital courses bought on Promotion Academy. It forms part of our Terms of Service.

2. 7-Day Money-Back Guarantee

If you are not satisfied with a course, you may request a full refund within 7 days of the purchase date, provided you have not completed more than 25% of the course content. Refund eligibility is assessed based on your course progress at the time of the request.

3. Non-Refundable Cases

Refunds will not be issued where:

• More than 7 days have passed since the purchase date.
• You have completed more than 25% of the course content.
• A certificate has already been issued for the course.
• The request is based on a change of mind after substantial consumption of the content.

4. Subscriptions

If a course is offered on a subscription basis, you may cancel at any time. Cancellation stops future billing; access continues until the end of the current paid period. Partial refunds for unused subscription periods are not provided.

5. How to Request a Refund

To request a refund, contact us click to view with your account email and the course title. We will review your request and respond within 5 business days.

6. Processing Time

Approved refunds are returned to your original payment method. Depending on your bank, funds may take up to 10 business days to appear.

7. Changes to This Policy

We may update this policy from time to time. Changes do not affect refunds for purchases made before the change took effect.